HealthPay24 Status - Possible Firewall Issue | Link to vendor incident status

Possible Firewall Issue | Link to vendor incident status

Incident Report for HealthPay24

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 07:11 EST

Update

Vendor has applied a fix and is monitoring. We will also continue to monitor into the morning.

As a reminder, details of the incident can be viewed at
https://www.cloudflarestatus.com/incidents/xnjgjjs53lg8

Posted Jan 17, 2024 - 22:52 EST

Monitoring

Some clients have reported issues accessing HealthPay24 from virtual services or remote sites. While we're not seeing issues with the HealthPay24 sites themselves, our firewall vendor, Cloudflare, has issued an incident report on their status page which may be relevant.

For the latest updates, please visit CloudFlare's status page at https://www.cloudflarestatus.com/incidents/xnjgjjs53lg8

Posted Jan 17, 2024 - 20:58 EST

This incident affected: Provider Portal.