HealthPay24 Status

All Systems Operational

About This Site

Welcome to HealthPay24's status page.

Uptime over the past 90 days. View historical uptime.

Provider Portal Operational

Patient Portal Operational

Partner Portal Operational

Payment Gateway Services Operational

API Services Operational

Epic Services Operational

EDI Services Operational

HealthPay24 Classic Services Operational

Support Communication Services Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

HP24 Availability | Azure Cloud Availability Issue

Resolved - This incident has been resolved for HealthPay24 services, despite Microsoft continuing to show some degradation. Additional details will be shared as they're made available from Microsoft.

If you notice any additional issues, please use your usual channels of contacting HealthPay24 Support to generate a ticket. Thank you.
Jul 18, 23:16 EDT

Monitoring - HealthPay24 services are operational, as of approximately 09:50 PM Eastern.

We will continue to monitor and provide updates as needed.
Jul 18, 22:45 EDT

Update - Update from Microsoft:

"We’ve determined the underlying cause and are currently applying mitigation .Customers should see signs of recovery at this time as mitigation applies across resources in the region. The next update will be provided in 60 minutes, or as events warrant."

Consistent with this update, we're seeing the majority of services returning to normal, though not fully restored.
Jul 18, 22:20 EDT

Update - Microsoft continues to work on a fix for this issue. We will continue to update here with any noteworthy changes.
Jul 18, 21:18 EDT

Identified - The issue has been identified by Microsoft and restoration is in progress. There is no ETA for completion.
Jul 18, 20:08 EDT

Update - All HealthPay24 components run on Microsoft Azure. Azure is experiencing intermittent reboots and availability issues. There is currently no ETA on restoration.
Jul 18, 19:25 EDT

Investigating - We have received monitoring alerts and are investigating possible Microsoft Azure issues.
Jul 18, 18:32 EDT

Jul 17, 2024

Healthpay24 Email Migration

Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 EDT

Scheduled - On July 17th starting at 8PM EDT, an email migration will begin for all @healthpay24.com email addresses to our Waystar email servers. During this migration it is possible that emails may get bounced and not delivered. If you require assistance during this time, please contact HP24 support by phone.

Thank you,

Healthpay24 Support Team
Jul 8, 09:52 EDT

Jul 16, 2024

No incidents reported.

Jul 15, 2024

CardPointe Integrated Terminal Service Disruption

Resolved - CardPointe continues to monitor the update. We are considering this incident to be resolved.

Additional updates, if any, will be available at:
https://status.cardconnect.com/incidents/tkvs79l706dv
Jul 15, 14:43 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 13:46 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 13:14 EDT

Investigating - Cardpointe is investigating a disruption with Integrated terminals (BOLT credit card devices.) We have seen this cause timeout responses for certain customers and devices.

For additional details and timely updates, please see:

https://status.cardconnect.com/incidents/tkvs79l706dv
Jul 15, 12:37 EDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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