All Systems Operational

About This Site

Welcome to HealthPay24's status page.

Provider Portal Operational
Patient Portal Operational
Partner Portal Operational
Payment Gateway Services Operational
API Services Operational
Epic Services Operational
EDI Services Operational
HealthPay24 Classic Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
HealthPay24 Platform Release - 04.25.2024 Apr 25, 2024 21:00-22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 25, 2024 - 08:49 EDT
Scheduled - HealthPay24 Release - We will be deploying a scheduled release (v6.3 release version) to the HealthPay24 platform.
Services impacted:
- Provider Portal
- Patient Portal
- Partner Portal
- API Services
- Payment Gateway Services
- Epic Services
(No service interruption or downtime is expected)

Apr 24, 2024 - 21:46 EDT
Platform Maintenance will be performed on Monday May 6th between 8PM and 11:30PM EDT with our HP24 VPN firewalls. During this time our clients may experience some brief site-to-site VPN down time. This could specifically affect both HL7/ADT message flows and SFTP server connections/processes. If an outage still exists after this maintenance is complete, please have your IT team reset the site-to-site VPN connection. If the issue persists please reach out to HP24 Support.
Services impacted:
- EDI Services
(Brief service interruption or downtime is possible for HL7/ADT and SFTP processes)

Posted on Apr 22, 2024 - 09:56 EDT
Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024
Completed - Due to service provider issues we are postponing the release until tomorrow night (4/25) at 9pm.
Apr 24, 21:44 EDT
Update - We are extending our maintenance due to an issue with our hosting vendor.
Apr 24, 21:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 EDT
Scheduled - HealthPay24 Release - We will be deploying a scheduled release (v6.3 release version) to the HealthPay24 platform.
Services impacted:
- Provider Portal
- Patient Portal
- Partner Portal
- API Services
(No service interruption or downtime is expected)

Apr 3, 11:28 EDT
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.