HealthPay24 Status

All Systems Operational

About This Site

Welcome to HealthPay24's status page.

Provider Portal Operational

Patient Portal Operational

Partner Portal Operational

Payment Gateway Services Operational

API Services Operational

Epic Services Operational

EDI Services Operational

HealthPay24 Classic Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2023

No incidents reported today.

Jan 26, 2023

HealthPay24 Platform Maintenance

Completed - database upgrades are now complete
Jan 26, 21:50 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 21:00 EST

Scheduled - Platform Maintenance will be performed for a scheduled upgrade of database environments.
Services impacted:
- Provider Portal
- Patient Poral
- Partner Portal
- API Services
- Epic Services
- EDI Services

(While no significant service interruption or downtime is expected staff should be notified of the possibility during this timeframe)
Jan 26, 19:59 EST

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

HealthPay24 Platform Maintenance - HL7 Interface Updates

Completed - The scheduled maintenance has been postponed and will be rescheduled for a future date. No changes or updates have been applied to the system at this time.
Jan 18, 23:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:30 EST

Scheduled - Platform Maintenance will be performed for our MuleSoft HL7 Interface to add improved logging to our Production environments.

Services impacted:
- EDI Services

A brief interruption of Interface connectivity may occur but is not expected. If there is a brief loss of connectivity, your interface should recover automatically within a few minutes. If the connection does not re-establish automatically, you may need to intervene with a manual reset.
This will not impact availability of the HealthPay24 application.
Jan 17, 11:01 EST

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.