HealthPay24 Status

All Systems Operational

About This Site

Welcome to HealthPay24's status page.

Provider Portal Operational

Patient Portal Operational

Partner Portal Operational

Payment Gateway Services Operational

API Services Operational

Epic Services Operational

EDI Services Operational

HealthPay24 Classic Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

HealthPay24 Platform Maintenance - 05.06.2024 May 6, 2024 20:00-23:30 EDT

Platform Maintenance will be performed on Monday May 6th between 8PM and 11:30PM EDT with our HP24 VPN firewalls. During this time our clients may experience some brief site-to-site VPN down time. This could specifically affect both HL7/ADT message flows and SFTP server connections/processes. If an outage still exists after this maintenance is complete, please have your IT team reset the site-to-site VPN connection. If the issue persists please reach out to HP24 Support.
Services impacted:
- EDI Services
(Brief service interruption or downtime is possible for HL7/ADT and SFTP processes)
Posted on Apr 22, 2024 - 09:56 EDT

Past Incidents

May 4, 2024

No incidents reported today.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

HealthPay24 Platform Release - 04.25.2024

Completed - The scheduled maintenance has been completed.
Apr 25, 21:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 25, 08:49 EDT

Scheduled - HealthPay24 Release - We will be deploying a scheduled release (v6.3 release version) to the HealthPay24 platform.
Services impacted:
- Provider Portal
- Patient Portal
- Partner Portal
- API Services
- Payment Gateway Services
- Epic Services
(No service interruption or downtime is expected)
Apr 24, 21:46 EDT

Apr 24, 2024

HealthPay24 Platform Release - 04.24.2024

Completed - Due to service provider issues we are postponing the release until tomorrow night (4/25) at 9pm.
Apr 24, 21:44 EDT

Update - We are extending our maintenance due to an issue with our hosting vendor.
Apr 24, 21:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 EDT

Scheduled - HealthPay24 Release - We will be deploying a scheduled release (v6.3 release version) to the HealthPay24 platform.
Services impacted:
- Provider Portal
- Patient Portal
- Partner Portal
- API Services
(No service interruption or downtime is expected)
Apr 3, 11:28 EDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.